What do I get?

• The purpose of this Hardware Asset Manager (HAM) Specialist training course is for you to obtain knowledge on best practices and use of Hardware Asset Management in the challenges and variables that Hardware Asset Managers face on an everyday basis. The course is based on a practical approach to strengthening the participants understanding of how ISO 55000 and IT Service Management best practice relates to everyday use of Hardware asset management, Hardware standards, Hardware lifecycle control, control of retirement and disposal and organisational issues that saturate many businesses in today’s Asset Management world. You will learn best practices in Hardware Asset Management, as well as the practicality to understand and accordingly increase the maturity of HAMS by a Tier Based Implementation. You will go through case-based learning to get the knowledge to understand, answer and manage the questions regarding HAM; why something should or should not be done, how to clearly identify goals, and how to quantify success. HAM is a series of business practices that underline the use of hardware within an organisation and frequently assess how Hardware traverses and affects the organisation. Hardware Asset Management (HAM) is important for every organisation. Hardware Management and control influence the risk on several Asset types such as Software, Cloud & Services Assets and People & Information Assets. For example, when you’re not in control of your hardware it is not possible to control your software which can result in non-compliance. DAY 1 Introduction To Course Introduction To HAM What Is HAM Introduction To Key Terminologies What Is Hardware Who Are The Key Players In HAM Key Roles And Responsibilities Introduction To SAM Best Practice Introduction To ISO55000 Introduction To IT Service Management How To Build A Business Case What Is A Business Case How To Create The Business Case With A HAM Perspective Identify The Stakeholders How To Communicate The Business Case And Create Management Commitment DAY 2 Tier Level 1 Implementation Management And Controls Introduction To Tier Processes Case Based Introduction To Design And Implement Tier Processes Technologies Used At Tier 1 Considerations And Evaluation Of Tools Tier Level 2 Implementation Management And Controls Introduction To Tier Processes Case Based Introduction To Design And Implement Tier Processes Technologies Used At Tier 2 Considerations And Evaluation Of Tools Tier Level 2 Implementation Continued Tier Level 3 Implementation Management And Controls Introduction To Tier Processes Case Based Introduction To Design And Implement Tier Processes Technologies Used At Tier Three Considerations And Evaluation Of Tools DAY 3 Tier Level 3 Implementation Continued Considerations And Evaluation Of Tools How To Get Management Commitment Exam Preparation Examination

What do I need?

• The following prerequisites are desired, but not required for this Hardware Asset Manager (HAM) Specialist training course: IT Asset Management (ITAM) Certificate At least three months of working experience in all phases of Hardware Asset Management An understanding of IT Service Management best practice – have participated in ITIL® Foundation V3 or later and a general understanding of IT